Client services
Privacy
What we collect
Through our contact, sell, consignment, and waitlist forms we collect what you enter: your name, email, phone, and what you tell us about a watch. When a sale happens we also hold what the transaction requires, including a shipping address and any identification we are obliged to check. Payment card details are handled by our payment provider and never reach our systems.
Why we hold it
To answer you, run a sale or a search, ship a watch, keep the records the law requires, and meet our obligations on tax and anti money laundering. Nothing more.
Who sees it
Client information is never sold, rented, or shared for marketing. We share only what a transaction needs, and only with the providers that carry it out: payment processing, shipping and insurance, and email. Each is bound to handle it for that purpose alone. We disclose information to an authority only where the law requires it.
Discretion
Discretion is part of what we sell. We do not publish, confirm, or discuss who owns what, and we do not use a client's name in marketing without asking first.
How long we keep it
Transaction records are kept for seven years to satisfy tax and anti money laundering obligations. An inquiry that never became a sale is kept for two years, then deleted.
Your choices
Ask us for a copy of what we hold, a correction, or deletion, and we will act on it. Where we are required to keep a record we will tell you and delete the rest. Email us and a person handles it.
Cookies and analytics
The site uses the minimum cookies it needs to work. We do not run third party analytics and we do not run advertising trackers. If that ever changes we will say so here first.

