Client services
Authenticity
Examined in house
Every watch is examined and condition graded in house before it is listed. We put our hands on the piece itself. Nothing goes up on trust alone.
What we check
Case, dial, hands, crystal, bezel, bracelet, and movement. We look at reference and serial consistency, the state of the finishing, and whether the parts are original to the watch. Where a piece needs an outside opinion, we get one before it is listed.
How we describe condition
We state condition plainly, including polishing, replaced parts, service dials, and honest wear. If a part is not original, we say so. Condition grading is our informed opinion on a decades old object rather than a measurement, and another specialist may read a detail differently. We would rather lose a sale than oversell a watch.
Box and papers
When a piece has its box and papers, we say so. When it has none, we say that outright on the listing. We never imply history a watch does not have. Papers confirm what was issued at the time, not the condition of the watch in front of you today.
Our guarantee
Every watch we sell is guaranteed genuine. If a piece is ever shown by the manufacturer or a recognized independent authority to be counterfeit, or not the reference we sold it as, return it and we refund the full purchase price. The guarantee has no time limit and runs to the original buyer.
What it does not cover
The guarantee covers authenticity. It does not cover a later difference of opinion on grade or polish, a change in value, an appraisal that reads differently from ours, or work done on the watch after it left us.

